RETURN POLICY

Conditions

We do not accept refunds or exchanges for purchases made more than 30 days ago.

If your purchase was made 30 days ago or less, you may request a return provided that:

• The item is unused.
• The item is in the same condition as when you received it.
• The item is returned in its original packaging.
• The packaging is unopened and the Côté Boutique merchant seal is not cut or peeled off.
• You have a receipt or proof of purchase.

All CPAP devices are sold as final sale and are not eligible for return or exchange.

Important

Do not send your purchase directly to the manufacturer.

Any part missing for reasons not attributable to Côté Boutique may result in a partial refund, provided that all other return conditions are met.

Once the item has been received and inspected, you will receive an email confirming that we have received the package and informing you whether the refund has been approved or declined.

If the refund request is approved, a credit will be issued to your credit card or to your original payment method within a reasonable time.

Please make sure you have received the correct product before opening the packaging and breaking the seal.

Return costs and shipping responsibility

Return shipping costs are your responsibility and are not refundable.

In the event of a refund, return shipping costs may be deducted from it.

For any item valued at more than $75, we recommend using a tracked shipping service or purchasing insurance. Côté Boutique cannot guarantee that a returned item will be received.

Return address

Côté Boutique 355 boulevard Gréber, Suite 20 Gatineau, QC, J8T 6H8 Canada

WARRANTY POLICY

Warranty coverage

At Côté Boutique, our customers' satisfaction matters to us. If you notice a defect or a malfunction on a product, please let us know immediately.

All warranties begin on the delivery date and apply only to the original purchaser. They cannot be transferred to a third party.

During the warranty period, if the product malfunctions under normal use, the manufacturer may, at its sole discretion, repair or replace the device or its defective components.

Warranty period

The warranty may vary from one product to another. Please consult the user manual for the warranty period and the conditions that apply to each product. If the warranty period is not indicated in the user manual, please contact us at info@coteboutique.ca.

Masks and mask parts

• ResMed: 90 days
• Fisher & Paykel: 90 days
• Philips Respironics: 90 days

*Exception: ResMed AirTouch memory foam cushions are covered for 7 days (or 1 month, depending on the model).

CPAP and BiPAP devices

• ResMed AirSense 11: 3 years
• ResMed AirSense 10: 3 years
• ResMed AirMini: 3 years
• Philips Respironics DreamStation 1: 2 years
• Philips Respironics DreamStation 2: 2 years

CPAP parts and accessories – ResMed

• Modem: 12 months
• Power cord and power supply unit included with a device: 24 months
• Power cord and power supply unit purchased separately (AirMini or AirSense 10 and 11): 3 months
• Memory card: 3 months
• Tubing: 3 months
• Standard humidifier chamber: 3 months
• Reusable humidifier chamber: 12 months

CPAP parts and accessories – Philips Respironics

• Modem: 24 months
• Power cord and power supply unit: 3 months
• Memory card: 3 months
• Tubing: 3 months
• Humidifier chamber: 3 months

Return costs

If a product must be sent back for a warranty claim, shipping costs are the customer's responsibility.

Limitations

This limited warranty does not cover damage resulting from:

• Improper use: any use that does not follow the instructions or the normal conditions of use for the product, as set out in the user manual.
• Abusive use: any form of extreme overuse or misuse of the product.
• Modification or alteration of the product: any unauthorized change or intervention intended to alter the product's original characteristics.